I ended up getting one of the Staples branded "gaming chairs" at my local store for $199 and am really impressed with it although it doesn’t have the features of the Secret Labs. Incredible company and product Incredible company and product. Helpful. It has now been a week since they received my return, and I have had ZERO response from them to confirm receipt and start the return process (after multiple contact attempts). I wrote back to support and 2 days later I get response from Fernando blaming me for the error in entering a city I didn’t live in. it took me 3 days shipping from East to West Malaysia despite COVID pandemic, which is quite surprising.Packaging is neat and Organized. So I reach back out to them and a week goes by not even one answer.Deceitful advertisement and business practice - So this company claims to have invested a bunch of money into r & d and has this 2 year warranty but will not pay the 200 dollar shipping charge if you don’t like your chair. Related Videos. It’s really easy to underestimate the importance of a good chair. Best office chair I have ever had. I recommend getting a foot rest to go with it, anything cheap would do, it's just nice to put your feet up every once in a while and this thing is comfy as hell when you do. Report abuse. when number 5 has arrived i start looking for number 6. A friend got two Titan chairs and I tried them out. It brings two pillows (a lumbar one, and the standard one) to make the experience even greater.It's not the cheapest chair that you will find in the market, but it's definitely worth it. i love those special editions!! Hi I got my chair yesterday and its really good. Cant go wrong getting a secret labs chair! The customer service was super responsive right up until I needed to send the package back. 110kg. If you live in apartments with people below you, this chair would be ideal. the price is higher then another but buy a chair for 50€ and u have a plastic one that last for a couple of months. I notified their support team of the error they have made and it took them 4 days to reply. (Have been in contact with support regards my own purchase, and it went smooth and solved fast), Ordered 2 mnths ago and still no product in my hand..poor costumer service and never ordering again from them. The SecretLab Omega AAPE Blue Camo Edition is an all-around fantastic gaming chair. © 2021 Trustpilot, Inc. All rights reserved. It has now been a week since they received my return, and I have had ZERO response from them to confirm receipt and start the return process (after multiple contact attempts). Amazing quality you pay for what you get and it’s amazing, Best chair I ever had, and I had chairs that cost more than double the amount I paid for this one. Really pleased with my buy of a Titan Black.14 days after my purchase, my cousin wants to buy one too, and asks if I have a discount, and I say no cause I dont have one.3 days after his purchase, I recieve an email from Secret Labs, wanting me to invite a friend, friends gets a discount, and I get a cleaner for free.I ask support in chat if this is possible, and I get told to send an email to the support, for manual discount.Short answer, not possible, bye.The product is perfect, but their support team, is not on the same line sadly. I’m not a big person I’m 5’10 and 175lbs and the titan is a perfect fit for me, just a bit more roomier and firmer than omega, depends on your preference. So far, super comfy. If you're a bigger or heavier person, I don't think you'll find anything like this.In conclusion, was spending 600 dollars on a gaming/desk chair worth it?Every goddamn penny. The packaging alone said this was no ordinary gamer chair. For someone with RA(arthritis) and migraine issues this is absolute comfort and the ability to adjust lumbar support and free pillow help that much more it's super soft yet gives some resistance.What more could I ask for in a well made and comfortably priced product I just wish all the success in the world to Secret Labs they're good folks! I'm a huge K/DA fan and the All Out design is so good! Worth every penny! I finally sit down and whoa!?!?! Painfully Honest Tech has finally found the ultimate gaming chair in the Secretlab TITAN. the assembly and instructions were spot on! In this it isn't an issue even a little bit. I really wanted that DVA overwatch chair but sadly they dont have it.Otherwise,its a good chair and worth your money. Secretlab OMEGA. End your quest for award-winning comfort now: https://secretlab.co. It came a month before it was suppost to but thats obviously a good ting. Thank you so much for helping me get a chair that not only takes a punishment, but also helps me sit better as well as feel more physically fit as I don't ache so much that walking is painful. Not a big deal but something I noticed. Now the quality, unmatched in my opinion, not a scratch on the thing, the material feels beautiful and the little features like lumber support built into the chair (instead of those massive pillows you sometimes get with chairs) are fantastic.The chair is absolutely silent, and I do mean silent, the wheels are silent when I move, the chair doesn't shift a millimeter when I stand or sat. Recently a charcoal blue Titan 2020 series. This Secretlab Titan XL review explains why this model is our top pick for big and tall users. Only thing I might change on the Omega would be if the lumbar pillow had a strap or something to allow you to fix it in one position but easy enough to adjust on its own. Even the assembly is easy and straightforward. Its 4D adjustable armrests, plethora of color schemes to choose from, and its build quality help it stand out over the competition. It's easy to tell that Secret Labs takes making chairs seriously. The Secretlab Titan XL is an exact replica of the Titan chair, supersized to support up to 390 pounds. I have ordered my SecretLab Omega chair on the 23th of february when it was in stock. The packaging itself was really top notch and I enjoyed that experience a lot. U dont have to believe me. Included instructions were easy to follow, and video instructions are available if needed. Assembly was a breeze. Secretlab Omega Review Verdict: If you’re a smaller user who is looking for a gaming chair, the Secretlab Omega is a worthy option to consider. Well, here we are, at the heart of the matter: how is the Titan when it comes to gaming? Now, My sciatic nerve and lower spine have stopped giving me shooting pain so bad that I can't move after a work day and I even can get up and down much easier. Materials branding and fabric are great. The assembly was really easy and the quality of parts for assembly were amazing. Thank you again! the tilt is stiff at first but it gets better. Best money I've ever spent on what is essentially a piece of furniture. It was then I went home and ordered the Omega. Thanks secretlab keep making amazing chairs! So to begin with, I was waiting months for these chairs to come into stock as I live in Japan and I didn't want any fancy gaming one, just something that looked and felt good. The company sells directly to customers rather than dealing with retailers and distributors. Let me start out by sharing my complete experience.Shipping - the chair took about two and a half weeks to arrive to my place. Beat out my expectations to be honest. The quality is excellent and we've both found them extremely comfortable! 600 dollars is a lot of money to spend on a chair, but if you can, definitely do. If I do experience any, well they give a 5 year warranty so it can't be all bad.
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